Introduction
Founded in 2018, Maison Puget is a traditional French bakery in the heart of Notting Hill. Every day at 3 am, Jean-Christophe and his team start preparing pastries and bread for the day. They refuse to use non-natural ingredients or pre-made preparations. Maison Puget uses Moonworkers to streamline their nine staff’s night and day shifts, working as bakers or waiters. Since 2020, Maison Puget’s bread has been constantly awarded as the best bread in London.
The Story of Maison Puget
Amandine and Jean-Christophe Puget, a married couple from the Vosges, opened their first high-end bakery and Chocolate factory in France at the age of 24. Quickly successful, they opened a new outlet and hired 30 staff in three years. Nevertheless, managing a growing business comes at a cost. Jean-Christophe and Amandine realise that handling the admin and staff issues affect their enthusiasm and [work-life balance]. Moreover, they coveted to live in a more thriving environment than the countryside.
They moved to the UK after falling in love with London during a trip. However, they couldn’t imagine having the same bad experience as in France. This new venture required some changes. Therefore, the two top priorities were recruiting excellent and reliable staff and finding solutions to streamline their HR, rotas, and payroll.
After moving to London, they quickly heard about another London based French entrepreneur: Nicolas, the founder of Moonworkers. It was immediately a match. Both shared the same vision and wanted to solve the same challenges around staff management.
The challenge of managing teams of bakers/cooks and waiters before Moonworkers
The challenge of staff management was non-trivial. Amandine and Jean-Christophe used a paper-based system before moving to London, which caused a lot of conflict amongst the staff.
Team members were often overbooked or had overlapping shifts. Amandine needed to guess who to book for specific rotas without the proper information about availability and role. She relied on the staff to report their hours honestly, but that wasn’t always the case. Sometimes the team would cause a scheduling mistake intentionally, causing even more chaos. Micromanaging the staff was tiresome and time-consuming.
The inconsistency in the rotas caused additional headaches for Puget’s accountant. It took time to work through the information manually to determine the correct number of hours and how much to pay.
Manually managing work schedules and payroll took too much time and posed too much risk. They needed a better solution for their new Notting Hill venture.
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