Terms of Use

1. About us

These Terms of Use govern your access to and use of the services provided by Moonworkers Ltd, a company incorporated in England and Wales (Companies House number 11123973), registered office at 20-22 Wenlock Road, London, England, N1 7GU.

"Services" means our marketing website at www.moonworkers.co.uk, our payroll platform at payroll.moonworkers.co.uk, our payroll API at payroll-api.moonworkers.co.uk, and any related tools, documentation, and content we provide.

2. Eligibility and account registration

You must be at least 18 years old and have the legal authority to enter into binding contracts to use our Services. If you are registering on behalf of a business, you represent and warrant that you have authority to bind that business to these Terms.

When you create an account, you must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@moonworkers.co.uk if you suspect any unauthorised access.

3. Description of Services

Moonworkers provides a suite of UK payroll tools, including:

• Payroll Software: Automated PAYE calculations, pension auto-enrolment, variable hours and holiday pay, and RTI submissions to HMRC.
• Instant Payslip Generator: A pay-as-you-go tool for generating HMRC-compliant payslips without account registration.
• Accountant Hub: A multi-client dashboard allowing accountants and bureaux to manage payroll for multiple employer clients.
• Developer API: A REST API exposing our payroll engine for integration into third-party ERP, HR, or workforce management systems.

Moonworkers is an HMRC-recognised payroll software provider. However, you remain responsible as an employer for the accuracy of the data you submit to us and for complying with your PAYE, NI, and pension obligations. We process payroll strictly on your instructions based on the data you provide.

4. Subscription, fees, and payment

Certain Services are subject to fees as set out on our Pricing page. All prices are exclusive of VAT unless stated otherwise. We reserve the right to change our pricing at any time with at least 30 days' notice to existing subscribers.

Payments are processed by Stripe. By providing payment details, you authorise us to charge the applicable fees. Subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time from your account dashboard; no refunds are provided for the current billing period unless required by law.

Our VAT registration number is GB 294 8725 49.

5. Your responsibilities

You agree that you will:

• Provide accurate, current, and complete data about yourself, your business, and your employees.
• Ensure you have the necessary consents to provide us with employee personal data for payroll processing.
• Comply with all applicable laws, including employment law, PAYE regulations, and data protection law.
• Not use our Services for any unlawful, fraudulent, or harmful purpose.
• Not attempt to gain unauthorised access to any part of our platform or systems.
• Not reverse-engineer, decompile, or otherwise attempt to extract the source code of our software.
• Not resell or sublicense our Services without our prior written consent.

6. Intellectual property

All intellectual property rights in the Moonworkers platform, website, documentation, software, design, and content (the "IP") are owned by or licensed to Moonworkers Ltd. Nothing in these Terms grants you any right in the IP except the limited licence to use the Services for their intended purpose.

You retain ownership of all data you upload or submit to our platform. You grant us a limited, non-exclusive licence to process that data solely to provide the Services to you.

7. Availability and support

We aim to maintain high availability of our Services but do not guarantee uninterrupted access. We may suspend the Services temporarily for maintenance, security, or other operational reasons. Where possible, we will provide advance notice of planned downtime.

Support is available via our Help Centre at moonworkers.co.uk/help and by email at hello@moonworkers.co.uk.

8. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Subject to the above, we will not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of revenue, loss of data, or business interruption, even if we have been advised of the possibility of such losses.

Our total aggregate liability to you in connection with the Services (whether in contract, tort, or otherwise) shall not exceed the greater of (a) the total fees paid by you to us in the twelve months preceding the event giving rise to the claim, or (b) £500.

While we take reasonable care to ensure the accuracy of our payroll calculations, you remain solely responsible for verifying payroll outputs before processing payments and for any resulting liability to HMRC, your employees, or third parties.

9. Termination

You may close your account at any time from your account settings. We may suspend or terminate your access to the Services immediately if you materially breach these Terms, fail to pay any amounts due, or if we are required to do so by law.

Upon termination, your right to use the Services ceases immediately. We will retain your data as set out in our Privacy Policy and, upon request, provide you with an export of your payroll data within 30 days of account closure.

10. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms. If you do not accept the changes, you must stop using the Services and close your account before the effective date.

11. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Before bringing formal proceedings, you agree to contact us at hello@moonworkers.co.uk and give us a reasonable opportunity to resolve any dispute.

12. Contact